JOHANNESBURG – In South Africa, and indeed, worldwide, e-commerce has been turbo-charged by the newfound reliance on technology and digital tools in almost every sphere of life.
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JOHANNESBURG – In South Africa, and indeed, worldwide, e-commerce has been turbo-charged by the newfound reliance on technology and digital tools in almost every sphere of life.
In South Africa, and indeed, worldwide, e-commerce has been turbo-charged by the newfound reliance on technology and digital tools in almost every sphere of life.
There can be no doubt that the next era of retail success will be defined by the friction-free, or ultra-convenient, shopping experience. This will hold true for both the online and physical shopping journey – whereby consumers increasingly expect a quick, efficient and seamless experience. To achieve this and retain customer loyalty, forward-thinking retailers are harnessing automation, mobile technology and in-store technology innovations.
Gareth Hawkey, the CEO joins us to discuss the history of the company, it’s expansion over time and how they got noticed in the UK.
We also illuminate how the current covid-19 crisis has affected both their business and industry as well as some of the trends Gareth sees emerging from the ongoing health crisis…
South Africa’s small but aspirational e-commerce sector has been ushered into sharp focus as a result of the entirely unexpected shock of Covid-19 and the resulting national lockdown.
Achieving long-term brand loyalty has become brutally difficult for South African retailers. Mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways – paving the way for a new era of data-driven brand loyalty.
Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition.
Retailers are looking to enhance in-store value propositions with a personalised customer experience.
Advances in technology have driven change in the retail and hospitality industry, which has significantly impacted the way in which brick-and-mortar stores operate.
Personalisation is a powerful tool that allows retailers to market to the right person, at the right time, with the right offer. Store owners can now offer tailored products and promotions to customers using data analytics and artificial intelligence – and they are seeing greater sales as a result.
